Privacy Policy

Last Updated: December 2025
© 2025 BSE Management, LLC., DBA Big Sky Elevator Service. All rights reserved.

Big Sky Elevator Service (“BSE,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, scheduling tools, forms, billing systems, and SMS communications.

By using our website or submitting your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide to Us

This includes information you voluntarily submit through:

Website contact forms, quote requests, or service inquiries
Scheduling or maintenance request forms
Phone calls, SMS messages, and email communications
Invoicing, billing, and payment processing
CRM or onboarding forms (Trailbase)

Types of information may include:

Name
Email address
Phone number
Physical address / service address
Property type and elevator equipment details
Billing and payment information
Any messages or attachments submitted

1.2 Information Collected Automatically

When you use our website, we may collect:

IP address and browser type
Device information
Pages visited and time spent on the site
Cookies or tracking technologies for analytics and site functionality

1.3 Information From Third-Party Tools

We may receive or store information via:

Trailbase CRM (GoHighLevel)
Scheduling and email automation tools
Payment processors (Stripe or equivalent)
Analytics services (Google Analytics, Meta Pixel)

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide customer support
Schedule maintenance, repairs, or installation services
Process payments, invoices, and service agreements
Maintain equipment records and service history
Improve the website and customer experience
Send service reminders, appointment confirmations, and important updates
Send marketing communications (with opt-in consent)

We only use your information for the purposes for which it was collected.

3. How We Share Your Information

We do not sell your personal information.

We may share information only in the following situations:

With trusted service providers assisting with scheduling, CRM management, billing, or communications
With payment processors to complete transactions
With manufacturers (Savaria, Stiltz, or others) for warranty registration or equipment support
When required by law, subpoena, or government request
To protect our rights, property, or safety

All third-party partners are required to maintain the confidentiality and security of your information.

4. Data Storage & Security

We take appropriate physical and digital measures to protect your data, including:

Secure hosting environments
Encrypted payment processing
Access controls and authentication
Monitoring for unauthorized access

However, no method of transmission is 100% secure. You use the website and communication systems at your own risk.

5. SMS Communications & A2P 10DLC Compliance

To comply with U.S. carrier and FCC messaging regulations, the following applies to all SMS communications sent by Big Sky Elevator Service:

5.1 Types of Messages You May Receive

By providing your phone number and opting in, you agree to receive:

Appointment confirmations and reminders
Service updates and technician arrival notices
Maintenance recommendations and follow-ups
Support communications
Invoice/payment notifications
Occasionally, promotional or educational messages (only with opt-in)

5.2 Opt-In Consent

You may opt in through:

Website forms with a consent checkbox
SMS keyword (ex: “START”)
Verbal consent during phone scheduling
Paper or digital service agreements

All opt-in methods clearly explain what types of messages you will receive.

5.3 Opt-Out Instructions

You may opt out at any time by replying:
STOP – to unsubscribe from all non-essential SMS
HELP – to receive assistance

Opting out does not affect service-related communications that are necessary for performing scheduled work unless legally required.

5.4 Message & Data Rates

Message and data rates may apply based on your carrier.

5.5 Frequency

Message frequency varies depending on your service needs.

6. Cookies & Tracking Technologies

We may use cookies to:

Improve website functionality
Analyze visitor behavior
Personalize user experience
Support marketing and retargeting campaigns

You may disable cookies in your browser, but certain features may not work properly.

7. Your Rights & Choices

You may request to:

Access the personal information we have about you
Update or correct your information
Delete your information (except where legally required to retain it)
Opt out of marketing emails or SMS messages
Request clarification on how your data is used

To make a request, contact us at:
bigskyelevator.com
1•888•453•1054

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

We do not knowingly collect information from children under 13. If such information is discovered, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised “Last Updated” date.

Continued use of our site or services confirms your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Big Sky Elevator Service
Authorized Savaria & Stiltz Dealer
Phone: 888-453-1054
Website: https://www.bigskyelevator.com

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