Terms & Conditions

Last Updated: December 2025
© 2026 BSE Management, LLC., DBA Big Sky Elevator Service. All rights reserved.

Welcome to Big Sky Elevator Service (“BSE,” “we,” “our,” or “us”). By accessing our website, submitting information, scheduling service, or working with our company in any capacity, you agree to the following Terms & Conditions.

If you do not agree to these terms, please refrain from using our website or services.

1. Company Information

BSE Management, LLC
dba Big Sky Elevator Service
PO Box 16626
Missoula, MT 59808
Phone: 1-888-453-1054
Website: https://www.bigskyelevator.com

2. Use of Website

By using our website, you agree to:

Provide accurate information when submitting forms or inquiries
Not use the site for unlawful, harmful, or fraudulent purposes
Not attempt to access restricted systems, code, or data
Use the website only for personal or business inquiries related to elevator services

We reserve the right to modify or remove website content at any time.

3. Service Agreements & Estimates

All service estimates, quotes, and proposals provided by BSE are:

Valid for a limited time
Subject to revision based on site conditions, equipment needs, or manufacturer pricing
Non-binding until a formal agreement or invoice is accepted

Customers are responsible for ensuring correct site access, accurate property information, and compliance with equipment installation requirements.

4. Equipment, Maintenance & Warranty

4.1 Authorized Dealer

We are an authorized dealer for:

Savaria
Stiltz

All manufacturer warranties are governed by the terms of the manufacturer, not Big Sky Elevator Service.

4.2 Maintenance & Repairs

Maintenance plans and service calls do not guarantee uninterrupted equipment operation. Elevators require routine inspections, and failure to maintain equipment may void warranties.

4.3 Limitation of Liability

BSE is not liable for:

Damage caused by misuse, improper installation by others, or lack of maintenance
Lost revenue, downtime, or incidental/ consequential damages
Issues caused by third-party contractors, builders, or electricians

Our liability is strictly limited to the cost of the service provided.

5. Payments, Billing & Refunds

5.1 Payments

Invoices must be paid by the due date listed. We may accept:

Credit/debit cards
ACH
Checks
Digital invoices through our CRM

5.2 Late Payments

Past-due invoices may incur:

Late fees
Service suspension
Collection processes if unresolved

5.3 Refunds

Refunds are reviewed on a case-by-case basis. Deposits for equipment orders may be non-refundable due to manufacturer policies.

6. Scheduling & Service Access

When scheduling a service call, you agree to:

Provide safe access to the equipment
Ensure an authorized adult is present
Notify BSE of cancellations 24 hours in advance

Missed appointments may result in a service charge.

7. CRM, Forms & Digital Communication

By submitting information through our website forms, scheduling tools, or Trailbase CRM intake forms, you agree that:

Your information may be stored securely in our CRM
We may contact you for service updates, reminders, billing notices, and customer support
You have reviewed our Privacy Policy and understand how your data is handled

8. A2P 10DLC SMS Messaging Policy

To comply with carrier-verified A2P regulations, all SMS communication from Big Sky Elevator Service is governed by the following:

8.1 Message Types

By providing your phone number and opting in, you consent to receive:

Appointment confirmations
Technician arrival updates
Service reminders
Maintenance notifications
Billing/invoice alerts
Customer support messages
Occasional promotional updates (only with consent)

8.2 Opt-In Consent

You may opt in by:

Checking a box on a website or service form
Requesting updates via SMS
Calling and verbally consenting
Replying with a keyword (ex: “START”)
Signing a digital or physical service agreement

Consent is always clearly disclosed.

8.3 Opt-Out Instructions

You may opt out of SMS at any time by replying:
STOP – to unsubscribe
HELP – for assistance

Carrier message & data rates may apply.

8.4 Message Frequency

Message frequency varies and depends on your service schedule and equipment needs.

8.5 Compliance

We follow all CTIA, carrier, FCC, and A2P 10DLC requirements for:

Transparent consent
Clear opt-out methods
Non-spam communication
Data protection and privacy

9. Intellectual Property

You may not copy, reproduce, or distribute any content without written permission.

10. Disclaimer

All information on this website is provided for general purposes only. BSE does not guarantee that:

The website will always be error-free
All content is free from inaccuracies
Service timelines are guaranteed

Installation timelines, equipment availability, and scheduling are subject to change based on manufacturer delays, supply chain, weather, and external factors.

11. Indemnification

You agree to indemnify and hold harmless BSE Management, LLC, its employees, contractors, and affiliates from claims arising out of:

Misuse of equipment
Failure to follow instructions or maintenance schedules
Unauthorized repairs or modifications
Use of the website for unlawful purposes

12. Changes to These Terms

We may update these Terms & Conditions at any time. Updated versions will be posted with a revised effective date.

Continued use of our website or services means you accept the updated Terms.

13. Contact Us

If you have questions about these Terms & Conditions, please contact:

Big Sky Elevator Service
BSE Management LLC
dba Big Sky Elevator Service
PO Box 16626
Missoula, MT 59808
Phone: 1-888-453-1054
Email: info@bigskyelevator.com
Website: https://www.bigskyelevator.com